# Get help
Join our Discord: [**Join Here**](https://discord.gg/alienstrading)
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Scammers may pose as support staff or offer unsolicited assistance to appear trustworthy. Ignore any direct messages claiming to be from support and request help only through official private tickets.
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#### 1. Join Our Discord
Click the Discord link provided above to access our server.\
If you don’t already have a Discord account, you’ll be prompted to create one. Follow the on-screen steps, then return to the invite link to join the community.
#### 2. Verify Your Account
Before entering the main channels, you’ll need to verify that you’re a real user by reacting with the verification emoji. This quick step helps protect the community from bots and spam, ensuring that only genuine members gain access to the server.
#### 3. Ignore Direct Messages
Once inside the server, do not respond to any direct messages from users claiming to be support staff or offering unsolicited help. All legitimate assistance is handled within official support channels only.
Disable Direct Messages from Server Members (Optional but recommended)
To reduce unwanted messages:
1. Right-click the Aliens server icon.
2. Select Privacy Settings.
3. Toggle Direct Messages off.
This prevents random members from sending you private messages.
#### 4. Create a Support Ticket
When you need help, navigate to the **#support** channel at the top of the list. Click it and follow the posted instructions to open a new support ticket. This connects you directly with our support team.
#### 5. Accessing Your Private Ticket
After creating a ticket, a new channel will appear in the sidebar with your ticket number. Click that channel to open your private thread, where you can communicate securely with support.
#### 6. Accessing Your Private Ticket
When submitting your request, share as much relevant information as possible. This helps our team identify and solve your issue faster. Please be patient and respectful while waiting, as our staff handle many requests and respond as quickly as possible.
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